If your booking is scheduled within the next 24hrs and you need to cancel please call

 0433 981 746 

 All of the artists on this site are self employed and if they don’t work they don’t earn a wage. This cancellation policy is designed to protect their income. The amount of deposit payable is determined by the individual artist so please read the service description carefully before booking.

Minimum Terms

‘Minimum Terms’ refers to the number of days before your scheduled booking. You can easily cancel any booking and receive a full refund of the deposit if the cancellation is confirmed before the Minimum Terms as follows:

  • Weddings – 90 days
  • Melbourne Cup –  30 days
  • All other bookings – 21 days
  1. Cancellations within these time frames but more than 7 days from the booking date forfeit the full deposit paid. Any additional monies paid, over and above the deposit will be fully refunded.
  2. Cancellations 7 days or less from the booking date are subject to a cancellation fee of 50% of the total amount paid.

Refunds are processed within 48hrs of the next business day. (i.e. Cancellations received Friday to Sunday are processed Monday to Tuesday) but may take a little longer to appear in your account depending on your bank. If you have any concerns about your refund please email bookings@themakeupchair.com.au immediately. Please include the following information to ensure we process your enquiry promptly

  • Booking number
  • Booking date
  • Name of the stylist that was booked for your event.

 

Cancelling Before Paying a Deposit

It is simple to cancel a booking enquiry before you have paid the deposit. As a booking is not confirmed until payment of the deposit is received, you are only cancelling the booking enquiry.

  1. Sign in to the website
  2. Click on My Account
  3. Click on the Orders tab
  4. Locate the booking you wish to cancel and click the red Cancel button.

 

Cancelling After Paying a Deposit and Before the Minimum Term

  1. Sign in to the website
  2. Click on My Account
  3. Click on the Orders tab
  4. Locate the booking you wish to cancel and click the red Cancel button.
  5. Both TMC and your artist will receive notification about your cancellation so you do not need to take any further action.
  6. Any monies owing to you will be refunded back into your account within 48hrs of the next business day

 

Cancelling Within the Minimum Terms

Call 0433 981 746

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