FAQ

Welcome to our Frequently Asked Questions page!! Hopefully here you will find every answer to every burning question you have about what we do here at The Makeup Chair. If not then simply fill in our contact form HERE and hit us with the hard questions!

Who is The Makeup Chair?

Essentially The Makeup Chair is a directory connecting you to awesome mobile hair and makeup artists for your wedding and special event. But unlike other directories where anyone can simply pay to join, The Makeup Chair is a membership. We carefully curate our Artists and Stylists to ensure both their skill and level of service are among the best in the business. We invite them to join us and then require them to uphold our standards to ensure The Makeup Chair brand is synonymous with impeccable talent and service.

Do the artists on your site work for The Makeup Chair?

No. Each of the artists in the directory are self employed and are not employed by The Makeup Chair. They set their own prices and availbility and reserve the right to accept or decline any bookings they receive.

How do you monitor the service provided by your members?

All of our members adhere to a strict members code which covers how we expect them to treat their clients and the level of service they provide. Their clients, you, are invited to leave reviews and star ratings on their profile after the booking is completed. Members must maintain a minimum star rating to remain a member

Do you do hair and makeup for any event or just weddings?

We love to glam you up for every special event in your life. From Christenings to Christmas, engagements to divorce hearings, body building competitions to beauty pageants, birthday parties to drag parties, school formals and Debutants, racing carnivals to footy awards nights, The Brownlow to the Logies and absolutely any other event you want to feel your best for. Oh and yes of course we do weddings!

Do I need a hair or makeup trial?

We did a whole blog post about this very subject and you can read it HERE. But in a nutshell if you are a bride then we strongly recommend you have a trial. While all of our stylists are certified superstars a trial just ensures that everything runs more smoothly on the day. Even the most effortless of simple styles require the right products, equipment and technique to ensure it is achievable which is often more determined by your hair type than the actual style. All of this and more gets decided at your trial. And dont forget the most important part….you get to meet and suss out your stylist to make sure that they have just the right personality to help keep you calm and happy on the day.

What if I don’t want to pay a deposit on my wedding day before I have had a trial?

We absolutely understand this. You want to make certain you are happy with the trial before handing any cash over.

But we hope you will understand that our artists rely on being fully booked to maintain a stable income. When a date is on hold, no other bookings can be accepted for that same date. That means they are saying no to other potential bookings. The deposit protects the artist from loss of income.

If you are at all worried then we strongly recommend that you book and complete your trial more than 3 months before your wedding day so that if you are unhappy with your trial you may cancel and get a full refund of your deposit.

But what if I am unhappy with the trial and don’t want to book that artist for my wedding day?

Finding the right artist for your wedding day is a huge decision and we understand for some people it may take a couple of trials to find your perfect match. Thats why we created the Trial Guarantee.

How far in advance do I need to book a makeup artist and/or hair stylist for my wedding or event?

It is best not to leave booking a stylist too late. Popular dates such as long weekends, Valentines Day and the Melbourne Cup do book out early. Our system allows you to book up to 12months in advance. If you would like to book further in advance than that please complete our enquiry form.

Why do I have to wait for confirmation when the calendar says the artist is available?

Our talented artists are all self employed & freelance. That means that they may have other bookings coming in from other avenues. To save you the hassles associated with double bookings we prefer to add this extra step to ensure everything runs smoothly.

When should I book my trial?

We recommend 3-4 months before your wedding is a fantastic time frame to have your trial. It gives you plenty of time to decide on and find any additional accessories or products you might need or even to have another trial if the first stylist wasn’t quite right for you. Some people are super organised and like to have their trial as soon as possible and that really is just fine but there are a few points to consider. Having a trial too far out, say more than 6 months, allows time for you to change your mind about your style. Now while as women it is our prerogative to change our minds, you may not have budgeted for second trial. Then of course there is the difference in colour and length of hair that 6 months to a year brings which can have quite a big impact on how your style looks and even if it is achievable or not.

On the flip side having your trial closer than 2 months doesn’t really allow you a lot of wriggle room to change your mind about your stylist if you need to.

How do I prepare for my hair trial?

We prefer our clients to have clean and dry hair ready to be styled. The old idea that dirty hair holds better no longer holds much sway as we have plenty of gorgeous products that will ‘dirty’ the hair up without loosing any of the vital bounce or shine. Oil just weighs the hair down and makes any regrowth more obvious so if your hair is super oily then it is best to wash on the day otherwise the evening before is super fine.
If possible we ask that you refrain from using any heavy products or hot styling tools other than your hairdryer before your trial as these can interfere with our own products and tools which can make results unpredictable.
Pictures, pictures and more pictures. I am pretty sure Pinterest was created by a bride to help plan her wedding because it is so awesome for this very reason. Pin styles you like, pin styles you don’t like and pin styles that you would never wear but kinda love anyway. All will help us to work out the most perfect gorgeous style for you.
Expect your trial to take a little longer than it will to style you on the wedding day as we try to nail the perfect style. Also the trial style may not always be to the exact same standard as you will get on your wedding day especially if we have tried a few different styling techniques to get it perfect. It’s also for this reason that we don’t usually use the same amount of bobby pins or hairspray. If you are planning to go out with your trial style then please let us know so we can ‘reinforce’ it properly.
We will need access to power, a table or bench space and a chair. If it is your good dining chair then drape a towel over to protect it from our products and sprays.

How do I prepare for my makeup trial?

Clean faces please. You don’t want us wasting your precious trial time trying to remove last nights mascara. If you follow a daily skincare routine then please do that as per normal and if you have a trusted exfoliator then definitely give that a whirl. Clean healthy skin radiates all on its own without the highlighter.

Ceiling lights and lamps usually have a yellow tint so we need as much daylight as possible that isn’t direct sunlight. On overcast days set us up in front of your biggest window and open the curtains as much as you can. We also need a surprisingly large amount of table or bench space to lay out all our products and access to power if we are using the airbrush.

Again…pictures, pictures, pictures. While your wedding day is usually not the time to try a complete makeover, the trial is a pretty safe place to try something a little new. Start with a softer look and then build it up. Its always easier to add more colour than it is to remove it. And at the end of it all try a bold lippy. You may just surprise yourself.

We often get asked “Does makeup need to be heavier for the photos?” and the answer is a loud and clear No!! The old rule that makeup needs to be plastered on died along with its best friend film photography. Todays photos are all digital and they are super clearer and sharper than the old shutterbugs. Everything, including the makeup shows up on those babies. If you don’t normally wear a lot of makeup then please don’t be pressured by well meaning friends and family go the full Kardashian. On the other hand if Kardashian is to boooring for you then feel free to highlight, lowlight, bake and strobe it up!! At the end of the day what is most important is that YOU feel amazing on your wedding day and can look back at your photos and think “Darn I looked gorgeous!

What is airbrushed makeup and is it better than hand applied foundation?

This is purely dependant on your artist. Just as Van Gogh preferred oils over Monet’s watercolours every makeup artist has their own preferred products and techniques. Airbrushing is simply a method of spraying on a fine liquid makeup using a little air compressor.  Like a mini version of a spray tan. The result is a super fine, natural and even application that can be as sheer or full coverage as you need. Hand applied is just that, a liquid, creme or powder applied by hand with a brush, sponge or fingers.
As for which method is best, when applied correctly using the best possible products, both methods will stand up to the test of blubbering tears and sweaty all night dancing… which really is the most important thing. For more information to decide if it is right for you read our blog post HERE

What Products Do Your Artists Use?

All of our artists and stylists so only the best quality products for the required job. Each artist has their own favourites but here are just some of the brands you are likely to see in their kits

MAKEUP

  • Charlotte Tilbury
  • Iridis
  • Urban Decay
  • Stilla
  • Hourglass
  • Tom Ford Beauty
  • Kryolan
  • Too Faced
  • Viseart

HAIR

  • Kevin Murphy
  • Paul Mitchell
  • Davroe
  • DeLorenzo
Do You Use Cruelty Free or Vegan Products?

It’s now easier than ever to be cruelty free with more quality cruelty brands popping up each year. Heres a little blog post we wrote about it … Cruelty Free Makeup

All of our members use cruelty free products. In fact It is a requirement of their membership with us. But not all artists on our site offer a full vegan service so if that matters to you please ensure you ask for that specifically.

And if you suspect an artist has used a non cruelty free product during your booking please let us know. Often it is just an oversight as companies can easily lose their cruelty free status by choosing to sell in countries that require animal testing.

Here is a list of just some of the cruelty free products our artists choose to use.

MAKEUP

  • Charlotte Tilbury
  • Iridis
  • Urban Decay
  • Stilla
  • Hourglass
  • Tom Ford Beauty
  • Kryolan
  • Too Faced
  • Viseart
  • Ellis Fass

HAIR

  • Kevin Murphy
  • Paul Mitchell
  • Davroe
  • DeLorenzo

CONTACT

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A little love from our clients…

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